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New Online Account service now live

Last updated
19 Nov 2024

Our Online Account service is now live, including applying for a PVG from your account. 

For countersignatories, this means that you’ll be able to apply for and view your PVG digitally using your Disclosure Scotland Online Account. 

You’ll be able to view results of applications that either you and other people in your organisation have countersigned. Results are available to view for 14 days after they’ve first been viewed. 

We will send you an email when results are available to view for applications you’ve countersigned. You will no longer receive paper certificates.  

You can view your applications and results for all countersigned PVG applications through your organisation’s Disclosure Scotland account. We’ll continue to add more features in the future, such as managing your details or receiving notifications.     

To access your results, you will need a ScotAccount and sign in using two-factor authentication to verify your identity.  

This helps keep information secure. All countersignatories must also have an individual email address registered with Disclosure Scotland to benefit from online results. 

Shared or generic email addresses (pvg@disclosure.co.uk) cannot be used for security purposes. If you continue to use a shared or generic email address, you will not be able to use our Online Results service. 

You can change your registered email address by contacting our registration team at: DSAPREGISTRATION@disclosurescotland.gov.scot 

Applicants  

Your applicants must now create their Disclosure Scotland account using ScotAccount. The applicant must sign in and verify their identity to complete and submit their PVG application.  

Refunds 

If an applicant is unable to complete and submit existing  PVG applications using the old PVG mygov.scot website application link by the 18 November, you will have to apply again. If you have already paid for your applicant’s PVG disclosure, we will refund the cost back to your credit card. There is no need to contact us for a refund. 

More information  

If you have any questions regarding the switch to Online Results and applying for your PVG using your Disclosure Scotland online account, then please contact us by email at: response@disclosurescotland.gov.scot or contact our helpline on 0300 020 0040. The opening times are Monday to Thursday 9am to 4pm and Friday 9am to 3.30pm. 

Guidance  

We have created short animations aimed at countersignatories and applicants. 

Video 1: Viewing your PVG online results and setting up a ScotAccount 

Video 2: How to view your applicants' PVG disclosure results 

Video 3: How your PVG result is shared with your employer.  

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